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客户的需求是我们前进的方向,客户的满意是我们追求的目标。
提供上下文,而非控制
我们需要对外界的学习充满永不满足的渴望,并将这些学习成果带入微软。
I'm not afraid to take risks because I know that's where growth happens.
Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.