如果你想成为最好的，就必须做别人不愿意做的事。
If you want to be the best, you have to do things that other people aren't willing to do.
The best way to predict the future is to invent it.
True innovation often comes from listening to those on the factory floor.
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.