客户满意度应该始终是每个决策的核心。

The peculiar evil of silencing the expression of an opinion is that it is robbing the human race； posterity as well as the existing generation； those who dissent from the opinion， still more than those who hold it.

The key to successful research is collaboration and the sharing of knowledge across different disciplines.

Before a dream is realized, the Soul of the World tests everything that was learned along the way. It does this not because it is evil, but so that we can, in addition to realizing our dreams, master the lessons we've learned as we've moved toward that dream. That's the point at which most people give up. It's the point at which, as we say in the language of the desert, one 'dies of thirst just when the palm trees have appeared on the horizon.'