Listen to everyone in your company and figure out ways to get them talking. The folks on the front lines—the ones who actually talk to the customer—are the only ones who really know what's going on out there. You'd better find out what they know.
倾听公司里的每一个人，并想办法让他们说话。在前线的人——那些真正与客户交谈的人——是唯一真正知道外面发生了什么的人。你最好弄清楚他们知道什么。
对抗压力的最强大武器是我们选择一个思想而非另一个的能力。
The price of freedom is eternal vigilance.
When checking references for a job applicant， employers may be reluctant or prohibited from saying anything negative， so leave or send a message that says， “Get back to me if you highly recommend this applicant as super great.” If they don’t reply take that as a negative.
There’s a choice that we have to make as people, as individuals. If you want to be great at something, there’s a choice you have to make. We all can be masters at our craft, but you have to make a choice. What I mean by that is, there are inherent sacrifices that come along with that. Family time, hanging out with friends, being a great friend, being a great son, nephew, whatever the case may be. There are sacrifices that come along with making that decision.