There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
只有一个老板，那就是顾客。他可以通过把钱花在别处，轻而易举地解雇公司里的任何人，从董事长开始。
The world is full of magic things, patiently waiting for our senses to grow sharper.
The customer is always right, even when they're wrong.
时间并不能治愈所有伤口，它只是教会我们如何与痛苦共存。
Great bakers don't just follow recipes; they understand them.
银行业本质上是脆弱的，因为它涉及将流动负债转化为非流动性资产。