The most important skill for the future is the ability to learn.

At the end of the day it's not about what you have or even what you've accomplished... it's about who you've lifted up, who you've made better. It's about what you've given back.

有些故事最好不被讲述。

The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

Innovation is not the privilege of a few, but an opportunity for everyone.