质量不是你可以添加到产品或服务上的东西。它必须从一开始就内置。

The stranger is close to us, insofar as we feel between him and ourselves common features of a national, social, occupational, or generally human, nature. He is far from us, insofar as these common features extend beyond him or us, and connect us only because they connect a great many people.

最有力的故事是那些揭示人类状况脆弱性的故事。

世界的历史就是那些相信自己的人的历史。